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​        TERMS OF SERVICE & RETURN POLICY – ARTHA


1. Overview

Welcome to Artha. By accessing our website and placing an order, you agree to the terms outlined below.At Artha, we curate and offer a selection of premium perfumes designed to help you express your identity with confidence and elegance.

2. Eligibility & Use of Website

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision
  • You will not use the website for any unlawful or fraudulent activity

We reserve the right to refuse service to anyone at any time.

3. Products & Availability

  • All products listed are subject to availability
  • We do our best to display accurate images and descriptions, but slight variations may occur
  • We reserve the right to modify or discontinue products without prior notice

4. Pricing & Orders

  • All prices are subject to change without prior notice
  • We reserve the right to cancel or refuse any order at our discretion
  • In case of cancellation after payment, a full refund will be processed

5. Payment Policy

  • We currently do not offer Cash on Delivery (COD)
  • All orders must be prepaid using the available payment methods on our website
  • Orders are processed only after successful payment confirmation

6. Shipping & Delivery

  • Orders are usually processed within a reasonable timeframe
  • Delivery timelines are estimates and may vary depending on location and courier services
  • Once an order is handed over to the courier, Artha is not responsible for delays caused by the delivery partner

📦 7. Returns, Replacement & Refund Policy

We strive to deliver products in perfect condition. Due to the nature of perfumes, we follow a strict no-return policy.

🚫 No Returns Policy
  • We do not accept returns once a product is delivered
✅ Exceptions (Eligible Cases Only)

We will consider a replacement or refund only if:

  • The product is wrong, damaged, leaking, or received in an open/tampered package
📹 Mandatory Unboxing Video (Important)

To raise a valid claim, you must:

  • Record a clear, continuous unboxing video

  • Show:

    • The sealed package
    • Opening of the parcel
    • The condition of the product

👉 Claims without proper video proof may not be accepted

⏱️ 48-Hour Claim Window
  • Any issue must be reported within 48 hours of delivery
  • Claims raised after this period will not be accepted
💰 Refund Process

  • Once your claim is verified and approved:

    • A replacement or refund will be initiated
    • Refunds will be processed to the original payment method
⚠️ Additional Conditions
  • Minor outer packaging damage during transit will not qualify as a valid claim
  • We reserve the right to inspect and verify all claims before approval
  • Final decisions regarding returns/refunds rest with Artha

8. Customer Information

You agree to provide accurate details while placing an order, including:

  • Name
  • Address
  • Phone number
  • Email Address

Incorrect or incomplete details may lead to delivery failure or cancellation.

9. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their content, policies, or practices.

10. Limitation of Liability

All products and services are provided “as is.”

Artha shall not be liable for any indirect or incidental damages arising from the use of our website or products.

11. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the website implies acceptance of the updated terms.

12. Governing Law

These Terms are governed by the laws of India.

  GSTIN - 09AIRPG6089Q1Z3